Refund Policy

Last Updated: January 08 2025

Thank you for shopping with Partao. We want you to be completely satisfied with your purchase. If you are not satisfied, our refund policy outlines the process for obtaining a refund.

1. Eligibility for Refunds

To be eligible for a refund, items must meet the following criteria:

• Timeframe: Items must be returned within 14 days of receipt of the good.

• Condition: Products must be unused, in their original packaging, and in the same condition as sold. Items with missing parts or that show signs of wear cannot be returned.

2. Refund Process

To initiate a refund, please follow these steps:

1. Email our Customer Service team  at customer-service@partao.com with your order number, part number and a brief description of the reason for the return [optional].

2. Return Authorization:
   We will provide you with a Return Authorization (RA) number and instructions for returning your item. Please do not send items back without prior authorization.

3. Return Shipping Costs:
   Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over 50 EUR.

4. Processing the Refund:
   Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 14 days of receipt of the good.

3. Defective or Damaged Items

If you receive a defective or damaged product, please contact us as soon as possible so we can process the return and find you a replacement. Processing of the return must comply Provide your order number and photos of the damaged item to assist us in resolving the issue quickly.

4. Customer Service

If you have any questions regarding our refund policy or the return process, please do not hesitate to reach out to our customer service team:

• Email: customer-service@partao.com

5. Changes to This Policy

Partao reserves the right to update this Refund Policy at any time. Changes will be communicated through our website, and the effective date will be noted above.