Shipping, Delivery & Returns

Shipping & Delivery

• Processing: Orders ship in 1–2 business days.
• Delivery: Timeframes shown at checkout are estimates.
• Tracking: You’ll receive a link by email when your order ships.
• Shipping fees: 6.00 EUR excl VAT. Free Shipping on orders over €60 incl. VAT.

Shipping Destinations

We currently ship across all 27 EU member states:

When will I receive my tracking?

As soon as your package leaves our warehouse, we email a confirmation with a tracking link.

How can I check delivery status?

Use the link in your confirmation email or our guest tracking form.

Returns & Refunds

Returns accepted within 14 days of delivery. Items must include original packaging and proof of purchase.

1. 1Email: customer-service@partao.com
2. 2Include your order number & reason.
3. 3Wait for confirmation from Customer Service regarding replacement, reorder, or refund.
4. 4Package items securely and send back if necessary.

We only expect items that are in new and sellable condition.

Refunds

• Refunds are processed within 7 business days after receiving the return.
• Return shipping costs are the responsibility of the customer.

Non-returnable Items

• Custom items
• Damaged items
• Used items

Order Tracking & Support

Track your order via your shipping email or the guest tracking form.